JERMAIN SMITH
75 SPRING VALLEY ROAD, NEW CASTLE, NY • 914.760.7800 • JERMAINSMITH@OUTLOOK.COM
PROFILE
Highly regarded and industrious Information Technology Professional. Knowledgeable not only with hardware and software but also cost analyst and the human aspects of information technology services and consulting. A diverse background and skill set in variety of different areas with over 25 years of applied experience, 20 years of higher level technical support experience. Great energy, excellent analytical and interpersonal skills, and a willingness to take on any task to help the team or to get the job done. Proven trainer with ability to transfer knowledge. A self-motivated individual and community builder.
EDUCATION
PACE UNIVERSITY - Professional Computer Studies Pleasantville, NY 10570
EXPERIENCE
PACE UNIVERSITY – School of Education
DIRECTOR OF TECHNOLOGY SERVICES - 10/11-Present
•Developed and drafted the first School of Education Technology Plan aligned with both our Conceptual Framework and the University wide Information Technology Plan.
•One of the original ten schools in the world to implement TeachLivETM. Reviewed, installed and implemented the lab at Pace University. Developed and design the session request web form. Assisted with course content and scenarios and manage the project for the University.
•Project Manager for the implementation and training of the School of Education assessment system, LiveTextTM. Developed procedures for implementation and managed data imports. Developed a training path for faculty and staff including documentation and guidelines.
•Research and development of current and future technology in Higher Education and K-12 classrooms. This includes distance learning, assistive technology and professional development.
•Responsible for overseeing all Information Technology related aspects of the School of Education at Pace University on all campuses.
•Technical Lead and Co-Webmaster for the School of Education website including design elements, content management and maintenance via Drupal.
PACE UNIVERSITY – School of Education
INFORMATION MANAGEMENT OFFICER - 08/09-10/11
•Responsible for monitoring and maintaining all the hardware and software for the school. This is including, but not exclusive to the Technology Classrooms, Smart Boards, Tandberg Video Conferencing Equipment and all machines.
• Responsible for recommending and ordering of all technical hardware, equipment or project purchases. Setting the IT standards and minimum specifications for the School
• Supervise, monitor and mentor part-time staff assistants and graduate assistants.
• Responsible for the Pace University School of Education website including all content changes and maintenance via HotBanana and Drupal Content Management Systems
CYBERIAN CREATIVE SOLUTIONS – Creative Design, Marketing and Technology Consulting
CREATIVE DIRECTOR/OWNER 01/11-Present
• Project Management – Responsible for managing and overseeing all design projects and consulting assignments.
• Quality Control – Responsible for the overall quality of work produced and services rendered. Including managing creative design projects from concept to completion, translating key objectives into focused strategies, and directing the creative team in the production of advertising and marketing material geared to those strategies.
• Chief Consultant – Consulted and Assisted with equipment recommendations and purchases, graphic design and marketing strategy, website design and layout consulting and physical room design, organization and layout configurations.
• Professional Development – Either in-person training session, workshops and on-line tutorials. Interactive whiteboard training. Software and Hardware workshops and more.
• Research services – responsible to research and report on the best solution for a particular organization. Including an array of software, hardware and business solutions.
PACE UNIVERSITY - Division of Information Technology
ACCESS ADMINISTRATOR/SEVER SUPPORT TECHNICIAN - 09/99-08/09
• Responsible for the planning, configuration and maintenance of the University backup and recovery solution. Including retention and recovery of data, media management and the monitoring and upkeep backups, media, media records and the disaster recovery information.
• Primary technical contact for the university wide CA Backup Solution, Esker Fax Server, Real/Windows Media Streaming, Newsstand and LSoft Listserv as well as quota management using Microsoft FSRM. Responsible for in all system upgrades and maintenance, adept at developing effective security policies and procedures, project implemented and maintenance.
• Provide comprehensive onsite and off hours support for approximately 20,000 facility, staff and students with various problems. “Tier-III” level support of university wide applications, services and hardware. Racked and benched new hardware including the installation of the OS and all applications and system configurations. Enterprise Domain Administrator of user accounts and security permissions through Active Directory, Handled server share security and permissions, DHCP and DNS entries, VPN support, email accounts for staff and students, create listservs, server side print queues, also troubleshooting of computer and network related issues.
• Maintain, configure, and monitor server activities for approximately 150 critical production servers and university-wide applications with 24x7 support and 99.9% uptime
• Created technical documentation, charts and diagrams. Lead Student technology tours.
• Secondary point of contact for Blackboard distance education and transaction systems, Kronos I am involved in all system upgrades and maintenance Adept at developing effective security policies and procedures, project Implemented and maintain
DIVINE BUSINESS GROUP, INC.
FOUNDER/PRESIDENT - 08/02-Present
• Developed the entire corporate identity and subdivisions - managed the day to day operations of the company including graphic design services, a recording studio, model management, community service endeavors and event planning.
• Demonstrated outstanding leadership abilities and coordinated and direct all phases of development and projects management; corporate or community service-based, while.
• Maintain a successful organization for six years for development including all legal aspects of the contract creations, approvals and negotiations, managing, motivating, and leading project teams.
BLACK RHINO MARKETING SOLUTIONS
CREATIVE DIRECTOR/CO-OWNER 01/09-01/10
• Responsible for overseeing all creative projects. Responsible for the overall quality of work produced by the organization. Include managing creative projects from concept to completion, translating marketing objectives into creative strategies, and directing the creative team in the production of advertising and marketing material.
• Supervised, monitored and mentored the creative process for the student interns.
• Brought several years of leadership experience and proven project management skills to the organization.
• Worked with the web developer and programmers to make sure the site were what the client requested.
• Designed Sites for charity organizations and corporations with the same attention to detail and work ethic regardless of the amount or the project.
KNOWLEDGE
Platforms: Microsoft Windows 8 to XP, Mac OS, Google Android OS, Microsoft Windows Server NT through 2008 Standard and Advanced Server Editions, VMWare, Linux Red Hat.
Software: Microsoft Office Enterprise Suite (Word, Excel, PowerPoint, Access, Outlook, Visio), Exchange, LiveText Assessment Solution, Smart Notebook, Forefront Antivirus, Endpoint Protection, AVast, Norton Antivirus and Firewall, Symantec Storage Central, Computer Associates (CA) Arcserv\BrightStor Enterprise Backup, CA Unicenter Desktop and Server Management (DSM), Unicenter Network and Systems Management (NSM), CA Software Delivery and Asset Management, Diskeeper, Cisco LAN Manager, Symantec Ghost Server, Esker Faxgate, Microsoft Windows Active Directory Services, IIS 5.0 & 6.0, Internet Explorer, Firefox, Opera, and Flock Web Browsers, IpSwitch IMail and WhatsUP Professional. SCT/Sunguard Banner, HotBanana CMS, Drupal CMS, Mahara ePortfolio.
Hardware: Windows base Desktops, Workstations and Laptops, Mobile Devices, iMac, MacPro and iPad’s, Microsoft Surface, ASUS Transformer Prime, Android Tablets, Document Cameras, Interactive Whiteboards, Smartboards, Video Recording Equipment, HP LH and LPR series servers, Dell 26xx, 28xx, 29xx and 66xx series servers, EMC Clariion CX500, F5 appliance, ADIC i2000 Scalar,